With our new system upgrade, you're a member, not a number. From now on, all of your information will be under your name, so not only will you not need to use an account number when you call or come in, all your accounts that are tied to your name will be accessible with a single lookup – making for a faster and easier banking experience.

Your current account number will remain the same but will now begin with 000. When you reference this number you can reference it without the zeros.

We have modified how we identify our shares and loan product names by removing the account suffix (loans will no longer be identified by an L and shares will no longer be identified by a S).

No, it will stay the same. The current routing number is 321076496

Your checks will remain the same.

Your card numbers will remain the same.

Please note that the cutoff time for making credit card payments (online, in person, or over the phone) is July 1, 2021 at 3:00 p.m.

Yes. All of your automatic deposits and withdrawals will post to your account as usual.

For the most part, your Statements will continue to look similar to what you're seeing now, with some minor cosmetic changes. Your transactions will be notated differently, making it easier for you to understand your statement. The important information (i.e. Deposits, Withdrawals) will still be included.

In July statements, in the Account Summary only —IRA account balances were combined with Member Savings and Wealth Builder balances were combined with Checking. Please note that the Account Detail correctly displays Account balances. We are currently working with our partner to show IRA Summary balances separately. Wealth Builder accounts will be combined with Member Savings in the Summary.

We are also working with our partner to display joint account owners and certificate maturity dates on Statements.

No, you can expect your statements at their regular time. The only statement with a change in delivery timing is the HELOC statement which changed from the 10th of each month to the last day of the month. This change became effective on April 30, 2021.

You can access up to 35 months of E-statements in Digital Banking. You can request additional history by contacting us. 

Please note there is a $2 fee for each statement copy.

To learn more about enrolling in E-statements, click here. 

When you call our 800 number you will still have the option to use our automated phone system, but it will no longer be referred to as MemberLink. Please note that the first time you use our new system you will be prompted to enter your member number (without the 000 in front) and the last 6 digits of your Social Security Number as your temporary PIN. You will then be prompted to select a new PIN (4-6 digits).

Please note at this time you are unable to input check numbers to search if they have cleared. We are aware of this issue and are currently working to resolve it as quickly as possible.

After the upgrade, the phone menu may have changed, so please be sure to listen closely to the options provided.